CBS Teleco


    IP1000v2IP1100IP1200IP2000IP5000
    Extensions
    Extension Capacity Up to 30 Up to 50 Up to 100 Up to 250 Up to 500
    Import Names and Email Addresses YES YES YES YES YES
    Auto Create Extensions and Voice Mail Boxes YES YES YES YES YES
    Auto Provisioning - IP550 Phones YES YES YES YES YES
    SIP Extensions YES YES YES YES YES
    Analog Extensions YES YES YES YES YES
    Extension Mass Editing NO YES YES YES YES
    Telephone Button Mapping Control YES YES YES YES YES
    Auto Discovery YES YES YES YES YES
    Auto Provisioning - IP550 Phones YES YES YES YES YES
    Multiple Registrations YES YES YES YES YES
    Virtual Extensions YES YES YES YES YES
    Extension Schedules YES YES YES YES YES
    Control Permissions For Each Extension YES YES YES YES YES
    Multi Digit Extensions Variable Length YES YES YES YES YES
    Find Me Follow Me YES YES YES YES YES
    Busy Lamp Monitoring YES YES YES YES YES
    Message Indicator Including Number of Messages YES YES YES YES YES
    Park Indicators for Park and Park Retrieval YES YES YES YES YES
    Do Not Disturb Indicated as Busy Lamp YES YES YES YES YES
    Different Caller ID Per Extension YES YES YES YES YES
    Unique Music on Hold Per Extension NO YES YES YES YES
    IPitomy Smart Personal Console
    Recent Calls List YES YES YES YES YES
    Return Calls by Clicking YES YES YES YES YES
    Voice Mailbox Administration YES YES YES YES YES
    Return Calls From VM Using Caller ID YES YES YES YES YES
    Change Telephone Button Mapping From Console YES YES YES YES YES
    Configure Personal Schedule Routing YES YES YES YES YES
    Configure Find me Follow Me YES YES YES YES YES
    Configure Call Forwarding YES YES YES YES YES
    IPitomy Desktop Call Manager (Optional)
    Easy Click to Transfer YES YES YES YES YES
    View Call Status YES YES YES YES YES
    Multiple Calls Visibility YES YES YES YES YES
    Multi-Site Visibility and Control NO YES YES YES YES
    View all Users Call Status YES YES YES YES YES
    Transfer Calls YES YES YES YES YES
    Retrieve Caller Leaving Voice Mail YES YES YES YES YES
    Record Calls with One Click NO YES YES YES YES
    Monitor Calls With One Click YES YES YES YES YES
    Park Calls YES YES YES YES YES
    Retrieve Parked Calls YES YES YES YES YES
    See Caller ID on All Calls YES YES YES YES YES
    Whisper Coaching/Real Time Advice Feature YES YES YES YES YES
    Presence Management YES YES YES YES YES
    Text Messaging YES YES YES YES YES
    Send and Receive Text to any Jabber Client YES YES YES YES YES
    Trunk Types Supported
    SIP Trunks YES YES YES YES YES
    Analog Phone Lines YES YES YES YES YES
    T1/E1 Phone Lines NO NO YES YES YES
    Branch Office Networking YES YES YES YES YES
    Call Control
    Hold YES YES YES YES YES
    Supervised Transfer YES YES YES YES YES
    Blind Transfer YES YES YES YES YES
    Park Calls YES YES YES YES YES
    Do Not Disturb YES YES YES YES YES
    Forwarding - Unconditional, No Ans, Busy, Unavail YES YES YES YES YES
    Record NO YES YES YES YES
    Group Pickup YES YES YES YES YES
    Pause YES YES YES YES YES
    Conference YES YES YES YES YES
    Transfer to VM YES YES YES YES YES
    Off Premise Transfer YES YES YES YES YES
    Directed Call Pickup YES YES YES YES YES
    Departmental Operators NO YES YES YES YES
    Voicemail
    Access Voicemail From Anywhere YES YES YES YES YES
    Voicemail to Email YES YES YES YES YES
    Automatic Mailbox Creation YES YES YES YES YES
    Control From Desktop YES YES YES YES YES
    Message Notification YES YES YES YES YES
    Access Voice Mail While Greeting is Played YES YES YES YES YES
    VM Folders YES YES YES YES YES
    Group Message NO YES YES YES YES
    Multiple VM Greetings YES YES YES YES YES
    Cascading Message Notification YES YES YES YES YES
    Unique Operator Per Extension YES YES YES YES YES
    IPitomy Call Center Informal - Included
    Unlimited Call Queues YES YES YES YES YES
    Permanent Queue Members YES YES YES YES YES
    Custom Music on Hold Per Queue YES YES YES YES YES
    Ring All YES YES YES YES YES
    Round Robin YES YES YES YES YES
    Fewest Calls YES YES YES YES YES
    Least Recently Called YES YES YES YES YES
    Random YES YES YES YES YES
    Formal Call Center / ACD (Optional)
    In Queue Call Routing NO YES YES YES YES
    Route When a Queued Caller Presses Any Digit NO YES YES YES YES
    Queue Caller Timeout NO YES YES YES YES
    Queue Member Circuit Limit NO YES YES YES YES
    Route When Max Queue Length Reached NO YES YES YES YES
    Route When No Members Logged In NO YES YES YES YES
    Priority Based Call Distribution NO YES YES YES YES
    In Queue and Across Queue Priorities NO YES YES YES YES
    Queue Exit Menu NO YES YES YES YES
    Skills Based Routing NO YES YES YES YES
    Members Never Busy NO YES YES YES YES
    Announce Position in Queue NO YES YES YES YES
    Announce Estimated Hold Time NO YES YES YES YES
    Announcement Frequency Control NO YES YES YES YES
    Log-in Queue Members NO YES YES YES YES
    Real Time Queue Status NO YES YES YES YES
    Historical Queue Logs NO YES YES YES YES
    Historical Queue Statistics NO YES YES YES YES
    Agent Log In NO YES YES YES YES
    Agent Log Off NO YES YES YES YES
    Route When Queue Empty NO YES YES YES YES
    Acknowledge Call NO YES YES YES YES
    Auto Log Off NO YES YES YES YES
    One-touch Log in/Log off NO YES YES YES YES
    Queue Member Presence NO YES YES YES YES
    Agent Only Extensions NO YES YES YES YES
    Unified Communications
    Support for Soft Phones YES YES YES YES YES
    Voice Mail to Email YES YES YES YES YES
    Video Calls YES YES YES YES YES
    Presence Management YES YES YES YES YES
    Multi-Media Collaboration YES YES YES YES YES
    Fax Server Integration (Optional Fax Server) NO YES YES YES YES
    FAX to Email .(Optional Fax Server) NO YES YES YES YES
    FAX from Desktop (Optional Fax Server) NO YES YES YES YES
    Fax Direct to DID YES YES YES YES YES
    Conference Bridge YES YES YES YES YES
    Conferencing
    Conference Participants 8 32 32 32 32
    Simple Conference Calls YES YES YES YES YES
    Meet Me Conference Center YES YES YES YES YES
    Listen Only Conference Calls YES YES YES YES YES
    Mute / Unmute YES YES YES YES YES
    Lock / Unlock YES YES YES YES YES
    Increase/Decrease Conference Volume YES YES YES YES YES
    Eject Last User YES YES YES YES YES
    Increase/Decrease User Volume YES YES YES YES YES
    Use any Call Type - SIP, TDM, T1 or Analog YES YES YES YES YES
    Conference via Handset YES YES YES YES YES
    Paging and Intercom
    2-way Intercom YES YES YES YES YES
    1-way Paging YES YES YES YES YES
    Overhead Paging YES YES YES YES YES
    Night Ringing YES YES YES YES YES
    Page to Branch Office YES YES YES YES YES
    Direct Paging and Intercom YES YES YES YES YES
    Group Paging YES YES YES YES YES
    Multicast Paging YES YES YES YES YES
    Music On Hold
    Custom Music on Hold YES YES YES YES YES
    Music on Hold Included YES YES YES YES YES
    Music on Hold Per Extension NO YES YES YES YES
    Simple to Upload Music Files YES YES YES YES YES
    Queue Specific Music on Hold YES YES YES YES YES
    Voice Menus
    Play Audio Message YES YES YES YES YES
    Record Audio Message YES YES YES YES YES
    Unlimited Voice IVR Menus YES YES YES YES YES
    Upload Pre Recorded Prompts and Messages YES YES YES YES YES
    Dial Extension YES YES YES YES YES
    Send to Voicemail YES YES YES YES YES
    Send to External Number YES YES YES YES YES
    Go to Another Menu YES YES YES YES YES
    Go to Group YES YES YES YES YES
    Schedule Based Routing YES YES YES YES YES
    Dial By Name - First Name or Last Name YES YES YES YES YES
    Call Routing Simplified YES YES YES YES YES
    WEB Based Administration
    Administrator Controls YES YES YES YES YES
    User Controls YES YES YES YES YES
    Program Phones Remotely YES YES YES YES YES
    Call Center Manager Control YES YES YES YES YES
    Operator Call Control YES YES YES YES YES
    Recording & Monitoring
    Call Recording YES YES YES YES YES
    Recording Accessed from Desktop NO YES YES YES YES
    Call Monitoring YES YES YES YES YES
    Logging & Reporting
    Current Calls YES YES YES YES YES
    Call Logs YES YES YES YES YES
    Call Reporting NO YES YES YES YES
    Queue Status NO YES YES YES YES
    Queue Reports NO YES YES YES YES
    Error Log YES YES YES YES YES
    Custom Audio Recordings
    Recording Voice Prompts YES YES YES YES YES
    Multiple Languages YES YES YES YES YES
    Voice Prompts Included YES YES YES YES YES
    Business Hours and Schedules
    Day/Night Schedule YES YES YES YES YES
    Operator Can Force Day/Night Schedule YES YES YES YES YES
    Visual Light On Phone When in Night Mode YES YES YES YES YES
    Routable Schedules YES YES YES YES YES
    Schedules for Each DID YES YES YES YES YES
    Schedules for Each Extension YES YES YES YES YES
    System Tools
    System Diagnostics YES YES YES YES YES
    Automatic Configuration YES YES YES YES YES
    Easy Backup Tools YES YES YES YES YES
    Scheduled Backups NO YES YES YES YES
    Offsite Backups NO YES YES YES YES
    Multiple Codec Support YES YES YES YES YES
    Notification by Text Message After Hours NO YES YES YES YES
    Advanced Security Features NO YES YES YES YES
    Identify and Ban External Threats NO YES YES YES YES
    Scheduled Notifications; School Bell etc. NO YES YES YES YES