CBS Teleco

ACD Reports



IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.

Here is a sample of what reports can be generated available using the included tools.


Queue Overview:



queue_graph_overview

Historical Graph:



queue_agent_information
queue_graph_date_range

Call Logs - Call Detail Records:



queue_cdr_data

Click On Call Record For Greater Detail



queue_cdr_clickon_detail

Queue Statistics

 
Available to all users through a web browser or can be displayed on a large screen.


queue_status